Terms and Conditions Arenal Rides & Tours CR S.A.
Authorization for Payment:
I, CUSTOMER NAME (hereinafter “Customer”), hereby authorize Arenal Rides & Tours CR S.A. (hereinafter “Arenal Rides”) to charge my credit card in accordance with the terms and conditions set forth below. I understand that any charges will appear on my billing statement as “Arenal Rides.”
Reservations Terms:
All reservations must be submitted via online booking through the website www.arenalrides.com or via email info@arenalrides.com and must be paid at the time of booking. The customer has read and verified the details and dates of the services and, by continuing with payment, agrees that everything is correct.
Cancellation Terms: Private Transfers Shuttles
All cancellation requests must be emailed to info@arenalrides.com at least 8 days before your service for a full refund to apply, excluding the credit card fees (5%).
All cancellation requests during the “HOLIDAY SEASON” season from December 5th – January 4th must be emailed to info@arenalrides.com at least 12 days before your service for a full refund to apply, excluding the credit card fees (5%).
Any changes to your reservation must be sent via email to info@arenalrides.com at least 48 hours before your transfer service, subject to availability. For any changes that require a refund, credit card fees of 5% will be applied.
No shows are considered as cancellations and are non-refundable. Private airport pick-ups will be re-scheduled without any charge if your flight is delayed, and arrival is within the same day.
Failure to contact Arenal Rides with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare.
Modifications:
We are happy to accommodate any service modifications made up to 48 hours from the time of the service; the only fees, penalties, and time restrictions Arenal Rides will impose on the customer are those imposed by the applicable service providers and not under our control.
Last-minute modification requests (48-72 hrs from the time of service) must be directed by email at info@arenalrides.com. Any service or modification request cannot be considered confirmed or guaranteed and is subject to availability or until the customer makes new payment arrangements if there is a price increase, and Arenal Rides provides the customer with updated confirmations. The customer has read and verified the details and dates of the services, and by continuing with payment online agrees that everything is correct.
Arenal Rides is not responsible for delays caused by accidents, civil disturbances, emergency medical situations, mechanical malfunction, damage to the highway, extreme weather, or other acts of God. We are not responsible for direct or indirect consequences of our performance, or lack thereof, including, but not limited to, failure to arrive on time for a flight, meeting, or another event, and loss of lodging reservation or another service due to late arrival. Arenal Rides offers a 100% money-back guarantee in the event we do not provide the service paid for, subject to our limits of liability.
Travel Insurance:
Travel insurance is strongly advised. A “cancel for any reason” type plan allows the most flexibility to completely mitigate anything that may come up.
Assumption Of Risk; Hold Harmless And Indemnity Terms:
Arenal Rides & Tours CR S.A. (Arenal Rides), together with its affiliates, partners, owners, directors, officers, agents, and employees (collectively, “Arenal Rides & Tours CR S.A. indemnified parties”), act only as agents selling travel-related services and booking such services. While we strive only to work with the best service providers, Arenal Rides & Tours CR S.A. indemnified parties are in no way liable for any act or omission made by any service provider, the results of which may include but are not limited to damages, loss, or injuries to the customer or other travelers paid for or traveling with the customer.
You acknowledge and agree that Arenal Rides & Tours CR S.A. indemnified parties have performed reasonable due diligence into helping put together connections with third-party service providers that suit your expressly stated preferences, but that in each occasion the ultimate decision to select specific requested services and engage specific third-party service providers is solely and exclusively the customer’s decision, and is based on the customer’s own investigation into the options available to the customer, and not solely on the advice or recommendation of Arenal Rides & Tours CR S.A. indemnified parties.
Additionally, the activities involved in the requested services may involve dangerous activities, unfamiliar locations, and other risks associated with traveling abroad. Please be aware that the customer is solely and exclusively responsible for their own well-being and for their belongings and possessions, and that the customer is engaging in each of the requested services and related activities at the customer’s own risk, and the customer hereby expressly assumes that risk.
Arenal Rides & Tours CR S.A. indemnified parties cannot and shall not be held liable for any damages, losses, or injuries occasioned by your travels or the services of third-party service providers, or that are outside its realm of control. Arenal Rides & Tours CR S.A. is not responsible for any disclaims, and all liability related to any and all services provided on the www.arenalrides.com website. Accordingly, any use of services will be made at the traveler’s own risk.
Airport Arrivals Pick-ups:
If you’re arriving at either the San Jose Airport or Liberia Airport, our drivers will always be waiting for you outside the airport holding an Arenal Rides & Tours CR S.A. sign with your name on it. Please look for our logo on the sign. Please show him your confirmation email or print it out to confirm it’s you.
User Error:
Customers are responsible for providing accurate information at the time of booking. By providing travel information, customers agree that the information will be accurate. Arenal Rides & Tours CR S.A. is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications. Confirmation emails are issued at the time of booking to enable customers to review reservation details in advance. Additionally, automated reminder emails will be sent the day before pickup, allowing customers time to make any changes before the service.
Activities:
All cancellation requests must be emailed to info@arenalrides.com at least 72 hours before your reservation for a full refund, excluding credit card fees (5%). Any changes to your reservation must be sent via email to info@arenalrides.com at least 48 hours before your service. In the event we need to cancel a tour, we may offer you another tour of the same value or refund the total amount. No shows for any purchased services are considered cancellations and are non-refundable. Once travel commences, there will be no refunds made for unused portions.
Acceptance of Terms:
I have read the above agreement and its terms and conditions, and I accept them in their entirety. I agree to pay the total amount for the Requested Services. I agree to pay in accordance with the Cancellation Terms set forth above. I understand that in the event of a cancellation or service modification, I am responsible for all applicable fees and penalties charged by the individual service providers.